AverraPets · Customer care

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Delivery Destinations

We ship to Japan, Canada, the United States, the United Kingdom, and all 27 European Union countries.

European Union destinations: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We do not ship to Alaska, Hawaii, or P.O. Boxes.

Processing and Delivery Time

Orders are normally dispatched within 3–5 business days after payment.

Estimated delivery is 7–15 calendar days from placing your order to receiving it. This total includes order processing and shipping time; the 3–5 business days of processing are not added on top of the 7–15 calendar day delivery estimate.

Shipping Rates

  • Orders below $39 USD: $5 USD standard shipping.
  • Orders of $39 USD or more: free standard shipping.

These rates apply to all supported destinations and all products, including large items.

Order Tracking

After your order ships, you will receive an email with your tracking number. Visit Track Your Order to check your shipment.

Contact Us

For shipping questions, email support@averrapets.com.

A little help, when you need it.

For order, product or policy questions, get in touch with our team.

Email AverraPets