Terms of Service

Payment

Available payment methods are displayed at checkout, including supported payment options processed through Shopify Payments and PayPal.

Order Cancellation and Changes

For routine order changes or cancellations, contact us within 2 days after payment. This operational window does not limit statutory cancellation or withdrawal rights. See our Returns & Refunds policy for the applicable EU and UK withdrawal rules.

To submit a cancellation or change request, contact support@averrapets.com as soon as possible.

Privacy Requests

For privacy-related requests, contact support@averrapets.com.

Applicable Legal Jurisdiction

These terms are governed by Japanese law, without limiting any mandatory consumer protections or rights to bring claims that apply in your country of residence.

Contact Information

For general business inquiries, contact support@averrapets.com.